Privacy Policy

Last Updated: 22-Feb-2026

1. Introduction

TANHA SongWorks (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, contact us through WhatsApp, or purchase our personalised song services. By using this website or placing an order, you agree to the practices described in this policy.

2. Information We Collect

We collect information necessary to deliver personalised song services and operate our website effectively.

A. Personal Information

• Full Name
• Email address
• Phone number / WhatsApp number
• Occasion details and story inputs you voluntarily provide
• Delivery preferences

B. Payment Information

• Payments are processed securely via Razorpay or approved gateways.
• We do not store your debit/credit card details, UPI credentials, or banking information.

C. Technical Information

When you visit our website, we may automatically collect:

• IP address
• Browser and device information
• Basic analytics data
• Cookies for website functionality and analytics

3. How We Use Your Information

We use your information strictly to:

• Create and deliver your personalised song
• Communicate regarding orders, revisions, and delivery
• Send confirmations and payment receipts
• Provide customer support
• Improve website performance and user experience
• Maintain platform security

We do not use your story details for marketing without your permission.

4. Information Sharing

We do not sell or trade your personal data. Information may be shared only when necessary with:

• Payment gateways (Razorpay)
• Website hosting providers
• Email service providers
• Analytics services (non-personally identifiable data only)

These providers are obligated to maintain confidentiality and security.

5. WhatsApp Communication

If you choose to communicate with us via WhatsApp:

• Your phone number and chat history may be stored for order processing and support.
• Conversations are subject to WhatsApp’s own privacy policy.

We do not share your WhatsApp conversations with third parties unless required by law.

6. Social Media and External Platforms

• Our website may include links to Instagram, Facebook, LinkedIn, YouTube or other platforms. If you interact with those platforms, their respective privacy policies apply.
• TANHA SongWorks does not control third-party data practices.

7. Cookies

We use cookies to:

• Improve website performance
• Remember basic preferences
• Analyse traffic trends

You may disable cookies in your browser settings, but some features may not function properly.

8. Data Security

We use reasonable technical and administrative safeguards to protect your data. However, no online platform can guarantee absolute security.

9. Data Retention

We retain personal information only as long as necessary to:

• Complete your order
• Provide support
• Comply with legal or financial record-keeping requirements

You may request deletion of your data at any time (subject to legal obligations).

10. Your Rights

You may:

• Request access to your personal data
• Request correction of inaccurate information
• Request deletion of your data

To exercise these rights, contact us at the details below.

11. Children’s Privacy

Our services are intended for individuals aged 18 and above. We do not knowingly collect data from children under 13.

12. Policy Updates

This Privacy Policy may be updated periodically. The latest version will always be available on this page.

13. Contact Us

Email: support@tanhasongworks.com
WhatsApp: +91 63879 05515