Privacy Policy

1. Introduction

TANHA SongWorks (“we”, “us”, “our”) is a creative brand operated by an individual freelancer. We are committed to protecting your personal information and maintaining your trust. This Privacy Policy explains how we collect, use, store, and safeguard your data when you use our website or purchase our personalised music services.

2. Information We Collect

Personal Information

• Name
• Email address
• Phone number / WhatsApp number
• Occasion details for personalised songs
• Delivery preferences

Payment Information

• Payments are processed securely through Razorpay or other payment gateways.
• We do not store your card, UPI, or bank details.

Technical Information

• IP address
• Browser type
• Device information
• Cookies for improving website experience

3. How We Use Your Information

• To create and deliver personalised songs or services you request.
• To contact you regarding order requirements and clarify details.
• To send payment confirmations and delivery updates.
• To respond to customer support queries.
• To improve website performance and user experience.
• To maintain legal and security compliance.

4. How We Share Your Information

We do not sell or trade your personal information.

We may share data with the following trusted third parties only as necessary:

• Payment gateway: Razorpay (for payment processing).
• Email & hosting providers: to deliver orders and emails.
• Analytics tools: for non-personal website usage analysis.

All third-party partners follow strict security standards and only access the data necessary to provide their services.

5. Cookies

We may use cookies to:

• Remember your preferences.
• Improve page loading and usability.
• Analyse traffic patterns to improve the site.

You may choose to disable cookies via your browser settings, but some features of the site may not function correctly.

6. Data Security

We implement reasonable technical and administrative measures to protect your information from unauthorised access, loss, misuse, or alteration. While we strive to protect your data, no online system is 100% secure. We continuously review and update our security practices.

7. Your Rights

You may request the following regarding your personal data:

• Access to the data we hold about you.
• Correction of inaccurate information.
• Deletion of your personal information (except data we must retain for legal or accounting reasons).

To exercise these rights, contact us using the details below.

8. Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13.

9. Policy Updates

We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. We will post the updated policy on this page with the revised date.