Last Updated: 28-Nov-2025
1. Overview
TANHA SongWorks creates personalised songs and creative digital content tailored specifically for each customer. Due to the customised and digital nature of our products, all payments made for personalised song orders are considered final and non-refundable.
2. No Refund Policy for Personalised Songs
Once an order is placed and payment is completed, we begin the creative process which includes writing, composing, and production work. As this work is customised exclusively for you, we do not offer refunds under any circumstances, including but not limited to:
- Change of mind
- Incorrect or incomplete information provided by the customer
- Expectation mismatch after delivery
- Delays caused due to unresponsive customer communication
3. Revision Support
If you are not satisfied with the first version of the song, we offer reasonable revisions depending on the selected package. Revisions are intended to fine-tune the output but do not qualify for refunds.
4. Refunds for Duplicate or Failed Payments
Refunds are only applicable in the following cases:
- Duplicate payment made accidentally
- Payment deducted but order not registered due to technical error
For such cases, the refund will be processed back to the original payment method within 5–7 business days after verification.
5. Cancellation Policy
Since personalised song creation begins soon after payment, cancellations after order confirmation are not accepted. Please ensure that all details shared with us are accurate before confirming your order.
6. Contact Us
For any refund-related queries regarding duplicate payments or technical issues, you may reach us at:
Email: support@tanhasongworks.com
WhatsApp: +91 72340 68795