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Shipping & Delivery

Last Updated: 28-Nov-2025

At TANHA SongWorks, all products are delivered digitally through email or a download link. This policy explains how delivery works, timelines for different song packages, and your responsibilities for providing timely inputs.

1. Delivery Method

All orders are delivered digitally through:

  • Email (MP3/WAV file, lyric sheet, download link)
  • Google Drive link or equivalent
  • Any alternate delivery channel mutually agreed on

No physical shipping or courier delivery is involved.

2. Delivery Timeline (Based on Package)

Personal Use – Basic Package

  • Delivery timeline: 4–5 working days

Personal Use – Premium Package

  • Delivery timeline: 3–4 working days

Corporate Package

  • Delivery timeline: 7–10 working days

Express Delivery Add-On (If selected)

  • Delivery: Within 48 hours (depending on complexity)

These timelines assume that all required user inputs are provided on time.

3. Mandatory User Inputs & Response Time

  • The customer must provide required details (story, mood, references, names, pronunciation, etc.) to begin production.
  • You must respond with the required inputs within 48 hours of purchase.
  • Delays in providing inputs will automatically extend the delivery timeline.
  • If inputs are not received within 7 days, TANHA SongWorks may pause or cancel the project (non-refundable if work has begun).

4. Delivery Completion

An order is considered delivered when:

  • The final audio file(s) are emailed to you, or
  • A valid download link is shared and accessible.

Please check your spam folder if the email does not arrive within the expected timeline.

5. Failed Delivery / Email Issues

  • We will resend files to an alternate email ID if needed.
  • We can also share via WhatsApp or any preferred platform upon request.

6. Revisions & Updated Files

  • If your package includes revisions, revised files will also be delivered digitally.
  • Each revision may require 1–3 extra days based on complexity.

7. Pricing & Taxes

All digital delivery costs are included in the product price. No additional shipping charges apply.

8. Contact for Delivery Issues

For any concerns or delivery-related problems, contact:
support@tanhasongworks.com