Last Updated: 22-Feb-2026
At TANHA SongWorks, all songs are delivered digitally. This Song Delivery Policy explains how delivery works, expected timelines for each package, and your responsibilities in ensuring timely completion.
1. Delivery Method
- Email delivery (MP3/WAV files, lyric sheets, or download links)
- Google Drive or equivalent cloud storage links
- Any alternate digital delivery method mutually agreed upon
No physical shipping or courier delivery is involved.
2. Delivery Timeline (By Package)
Personalised Occasion Song
- Estimated delivery: 4–5 working days
Deep Story Personalised Song
- Estimated delivery: 5–7 working days
Express Delivery Add-On (if selected)
- Delivery within 48 hours, subject to complexity and confirmation
Delivery timelines begin only after full payment and all required inputs are received.
3. Mandatory User Inputs & Response Time
- Customers must provide all required details (story, mood, names, references, pronunciation guidance, etc.) before production begins.
- Required inputs should be submitted within 48 hours of payment.
- Delays in providing inputs automatically extend delivery timelines.
- If inputs are not received within 7 days, the project may be paused in accordance with our Refund & Cancellation Policy.
4. Delivery Completion
An order is considered delivered when:
- The final audio file(s) are sent to your registered email address, or
- A valid download link is shared and accessible.
Please check your spam or promotions folder if delivery is not immediately visible.
5. Failed Delivery or Access Issues
- We will resend files or links upon request.
- Alternate delivery methods (such as WhatsApp) may be used if necessary.
6. Revisions & Updated Files
- If your package includes revisions, updated files will be delivered digitally.
- Each revision may require an additional 1–3 working days depending on scope.
7. Pricing & Digital Delivery Costs
All digital delivery costs are included in the listed price. No physical shipping or courier charges apply.
8. Contact for Delivery Issues
For delivery-related concerns, contact us at support@tanhasongworks.com.
