Refund & Cancellation Policy

Last Updated: 21-Jul-2026

At TANHA SongWorks, all personalised songs, personalised song videos, story songs, and story song videos are delivered digitally. This Song Delivery Policy explains how your completed order will be delivered, the estimated delivery timelines, and the responsibilities of both TANHA SongWorks and the customer during the creative process.

1. Delivery Method

Email delivery (MP3/WAV files, lyric videos, lyric sheets, or download links)
Google Drive or equivalent cloud storage links
Any alternate digital delivery method mutually agreed upon

No physical shipping or courier delivery is involved.

2. Delivery Timeline (By Package)

Personalised Song
- Estimated delivery: 2–3 working days
Personalised Song + Video
- Estimated delivery: 3–4 working days
Life Story Song
- Estimated delivery: 4–5 working days
Life Story Song + Video
- Estimated delivery: 5–7 working days
Express Delivery Add-On (if selected)
- Delivery within 48 hours, subject to complexity and confirmation

Delivery timelines begin only after full payment and all required inputs are received.

3. Mandatory User Inputs & Response Time

Customers must provide all required details (story, mood, names, references, pronunciation guidance, etc.) before production begins.
Customers are encouraged to submit all required information as soon as possible after placing an order. Production and delivery timelines begin only after full payment and all required inputs have been received.
Delays in providing inputs automatically extend delivery timelines.
If inputs are not received within 7 days, the project may be paused in accordance with our Refund & Cancellation Policy.

4. Delivery Completion

An order is considered delivered when:

The final audio file(s) are sent to your registered email address, or
A valid download link is shared and accessible.

Please check your spam or promotions folder if delivery is not immediately visible.

5. Failed Delivery or Access Issues

We will resend files or links upon request.
Alternate delivery methods (such as WhatsApp) may be used if necessary.
Customers should ensure that the email address provided during the order process is correct. TANHA SongWorks is not responsible for delays caused by incorrect contact information.

6. Revisions & Updated Files

If your selected package includes revisions, updated files will be delivered digitally.
Revision timelines depend on the scope of the requested changes and typically require an additional 1–3 working days after all revision feedback has been received.

7. Pricing & Digital Delivery Costs

All digital delivery costs are included in the listed price. No physical shipping or courier charges apply.

8. Customer Responsibilities

To ensure timely delivery, customers should:

- Provide complete and accurate story details.
- Review drafts or clarification requests promptly.
- Submit revision requests within the agreed timeframe.
- Verify that contact information is correct.

Delays in customer responses may extend the estimated delivery timeline.