Refund & Cancellation Policy

Last Updated: 21-Jul-2026

1. Overview

TANHA SongWorks creates personalised songs tailored specifically for each customer. Due to the customised and digital nature of our services, all all personalised songs, personalised song videos, story songs, and story song videos are created exclusively for each customer. Due to the customised and digital nature of these services, confirmed orders become non-refundable once production begins.

2. When Production Begins

For the purpose of this policy, “production” begins when:

Payment has been successfully completed, and
Your story details or required inputs have been submitted, and
TANHA SongWorks begins songwriting, lyric writing, music production, video production, or other creative work related to your order.

3. No Refund Policy for Personalised Songs

Once production has begun, refunds are not available under any circumstances, including but not limited to:

Change of mind
Change of occasion or recipient after production has begun.
Incorrect or incomplete information provided by the customer
Expectation mismatch after delivery
Delays caused due to unresponsive customer communication
Cancellation because the customer no longer requires the service.
Subjective preference where the delivered work matches the agreed brief.

4. Delay in Story Submission

After payment, your project slot is reserved. Story details and required inputs must be submitted within a reasonable timeframe.

If required inputs are not submitted within 30 days of payment, the project may be considered inactive and may be archived and considered inactive without refund.

Requests to resume an inactive project may be accommodated at our discretion and may require additional charges.

5. Revision Support

If you are not satisfied with the first version of your song, revision support is available according to the package you purchase. Revisions are intended to refine the original concept based on your submitted brief and are not intended for completely rewriting the song or changing the original story after production has begun.

Revisions are part of the creative process and do not qualify as grounds for refund or cancellation.

6. Refunds for Duplicate or Failed Payments

Refunds may be issued only in the following cases:

Duplicate payment made accidentally
Payment deducted but order not registered due to technical error

Approved refunds in such cases will be processed to the original payment method within 5–7 business days after verification.

7. Cancellation Policy

Cancellations are not permitted once production has begun. Please ensure all submitted information is accurate before confirming your order.

If you wish to cancel before production begins, please contact us immediately. If no creative work has commenced, cancellation requests may be considered at our sole discretion.